FAQ

We know you have questions ... We have the answers

 

All of us at Cristina's want to make your wedding perfect.  In order to help you, we've put together the most common questions our customers have about their visits with us.  If you don't see your specific question here - don't hesitate to contact us.

Cristina's is conveniently located on Main Street in Andover, MA - close to both Rt. 93 & Rt. 495.  For specific directions, click here.

 

There is 1 hour free parking on Main Street, 2 hour free parking on side streets and a number of metered parking areas are located within walking distance to the store. Please allow extra time to locate a spot.

 

Unfortunately, no. Our appointments are scheduled back to back on the hour. We want all of our brides to have their undivided Cristina's experience. Kindly come back at your appointed time. If you are looking for lunch, we suggest LaRosa’s, LaFina, Elm Square Oyster Co., Casa Blanca as restaurants nearby. Starbucks is also conveniently located across the street.

 

Please call us to let us know how late you will be. Depending on our schedule, we may be able to extend your appointment time. We always do our best to accommodate you. However during peak appointment times (weekend and evening slots), we may not be able to accommodate schedule changes.

 

Your appointment is for one hour. One of our stylists will work with you and your party while you are here.  We have dedicated dressing rooms for every department. We need to reserve dressing rooms to ensure every customer receives the service they deserve.

Ideas! Let us know what you envision for your special day and your preferences in style. If you'd like to bring pictures that can be helpful! We recommend bringing in a shoe with a heel height similar to what you plan on wearing on your wedding day and wear the appropriate undergarments.  

At this time you may bring 2 guests to your appointment. Please see our guidelines for COVID19 safety regulations. We have options for larger groups, see our section on Private Appointments. The State of Massachusetts is updating the regulations as the rates improve. Please call us for the current guest requirements.

Yes! Please use your pictures as a reminder, and remember they are not an accurate picture of how your gown will fit when it is ordered in the right size and color then tailored to fit you beautifully. A professional photographer will also have the correct lighting and get picture perfect photo's on your wedding day.

We offer a wide selection of gowns. Our gorgeous bridal gowns range from $1200 to $9000. Bridesmaids range from $200 to $400. We have Mothers of and Special Occasion gowns that range from $400 to $1800. We also have a nice selection of cocktail dresses that range from $150 to $1000 and an amazing selection of sample bridal gowns offered at special prices from $500 to $1500!

 

We carry a wide selection of sizes to try on! For wedding gowns, we have gowns in stock from 8 to 22! Bridesmaids dresses range from 8 to 26 and for mothers of and special occasions dresses we have gowns in stock from 4 to 20. When you choose your style, we will order the best size according to your measurements. Depending on the designer, we can order sizes up to size 28 and several go up to 32.

Feel free to bring any information you have on your dream dress. We have over 350 wedding gowns in stock. If we don’t have the specific gown you are looking for, we can suggest something similar.

 

Yes. We handle this often for our brides. We coordinate the ordering process for you from start to finish and will ship dresses to every state. Unfortunately, we cannot ship international shipments directly.

 

At Cristina’s, we prefer to measure our customers for size. For out of state customers, we recommend they get measured by their local bridal shop, professional tailor or seamstress. For information on how to send us out-of-town measurements, please contact us.

We understand that changes occur. If you are in a weight loss program, that needs to be completed before your first fitting with the seamstress. If you experience changes that may require letting out your gown, rest assured our talented seamstress team can adjust your gown to fit beautifully!

 

Pregnant customers: Congratulations! Call us as soon as possible so we can set up an appointment to evaluate your needs and go over your options. Rest assured you will look beautiful on your special day!

While we carry a wonderful selection of our designers' styles, unfortunately, we cannot have every dress in stock to try on. For a "Trunk Show" the designer sends us a "trunk" with a selection of gowns, usually the newest styles! The styles are here for a limited time to try on and place orders. Then they are packed up in the "trunk" and sent to another authorized retailer in another part of country.